Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and protected when you use the services of MrPlay online casino. We are committed to safeguarding the privacy of our players and ensuring that your personal data is handled with care and in compliance with UK data protection laws. Understanding our approach to data is crucial, and it complements our commitment to player welfare, as detailed in the MrPlay responsible gambling guidelines. This document explains the types of data we gather, the reasons for its collection, and your rights concerning your information.

Information We Collect

To provide you with our services, we need to collect certain personal data. This information is gathered during registration, verification, and throughout your time as a player. The main categories of data we collect include:

Identity Data: Your full name, date of birth, and other details necessary to verify your identity.
Contact Data: Your residential address, email address, and telephone number.
Financial Data: Information related to your payment methods, such as card details or e-wallet information, required to process deposits and withdrawals.
Technical Data: Details about the device and browser you use to access our services, including IP address and login data, to ensure security and optimise your experience.

How We Use Your Information

Your personal data is used for specific and legitimate purposes. We process your information to manage your account, provide access to our games, and ensure a secure gaming environment. Key uses of your data include:

Service Provision: To register and operate your player account, process transactions, and deliver customer support.
Legal and Regulatory Compliance: To carry out mandatory verification checks (KYC) to prevent fraud and ensure you are of legal age to gamble.
Security: To monitor account activity for security purposes and to protect our platform from unauthorised access.

MrPlay does not sell your personal data to third parties. We may, however, share your information with trusted partners to deliver our services. This includes payment processors to facilitate transactions and regulatory bodies as required by law. We employ advanced security protocols, including SSL/TLS encryption, to protect all data transmitted to and from our platform, ensuring your personal and financial information remains secure.

Your Rights and Choices

As a user in the United Kingdom, you have specific rights concerning your personal data under data protection law. You have the right to request access to the information we hold about you, to ask for corrections to any inaccurate data, and in certain circumstances, to request the deletion of your data. You also have the right to object to or restrict certain types of processing.

Cookies

Our website uses cookies to enhance user experience, track site usage, and for functional purposes. Cookies are small text files stored on your device that help us remember your preferences and provide a more personalised service. You have the option to manage your cookie settings through your browser.

Contacting Us

If you have any questions or concerns about this privacy policy or the way we handle your data, please do not hesitate to contact our customer support team. They are available to provide clarity and assist you with any data-related queries you may have.