Contact Us

At MrPlay, we believe that Customers Are Really Everything (CARE). Our dedicated support team is here to assist you with any questions or issues you may encounter. Whether you have a query about your account, a game, or a payment, we provide several ways for you to get in touch. We are committed to providing a secure and transparent environment, and you can learn more about how we handle your data in the MrPlay privacy policy.

How to Reach Our Support Team

Our professional customer support agents are available seven days a week to provide assistance. You can reach us between the hours of 08:00 CET and 00:00 CET.

Live Chat

For the quickest response, we recommend using our Live Chat service. This feature connects you directly with a support agent in real-time, allowing for efficient problem-solving. It is the ideal method for urgent queries regarding deposits, gameplay, or account access. You can find the Live Chat option easily on our site during operating hours.

Email Support

If your query is not urgent or requires you to provide documents, you can contact us via email. Our team diligently works through all email enquiries to provide thorough and helpful responses. Please allow for some time for our team to review your case and get back to you with a comprehensive solution. This is a great option for detailed account or verification questions.

Frequently Asked Questions (FAQ)

Before reaching out, we suggest visiting our comprehensive FAQ section. It is a valuable resource that contains answers to the most common questions our players ask. You can find detailed information on topics such as bonuses, account verification, payment methods, and technical support. The FAQ is available 24/7 and can often provide an instant answer, letting you get back to enjoying the games at the casino MrPlay.

To help us resolve your query as quickly as possible, please include the following information when you contact us:

1. Your account username.
2. A detailed description of the issue you are facing.
3. The name of the game or page where the issue occurred.
4. The date and time of the incident.
5. Any relevant screenshots or error messages.